RETURNS, EXCHANGES, AND REFUNDS

1) Do you accept returns?

• Returns are accepted within 14 days of receiving the item. Shipping costs must be paid by customer.
• To be eligible for a return, your item must be unworn or unused, with tags, and in its original packaging. 
  
• To start a return, you can contact us at orders@suttonjanebabyco.com. Please allow us 2-3 business days to respond.
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• If your desired size/style is no longer available we are happy to offer store credit.
• You can always contact us for any return questions at orders@suttonjanebabyco.com

*Please notify us before shipping since we cannot be responsible for items returned to us without notification and/or items that are returned with a shipping alternative where you can not track/locate the package. All return packages must be insured.

A $9.95 return processing fee is applied to all returns/exchanges.

**All returns must have pre-approval by emailing suttonjanebabyco@yahoo.com. Returns sent without approval are subject to refusal.**

2) Do you accept exchanges?

• Exchanges are processed as returns. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Sizes and styles sell out fast to it's best to purchase as soon as possible. Exchanges are not charged a return processing fee.

4) How long do refunds take?

• If your refund is approved, it may take up to 14 business days, depending on the system you used to pay with. Please contact us if it has been more than 14 days business days.

5) What is your full return policy?

• All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval, given the following conditions:
• Request(s) for returns are accepted within 14 days from delivery.
• All items must be returned in their delivered state, along with all of its parts and tags.
• Damaged/defective/wrong items may be exchanged, depending on approval.
• The return shipping cost will solely be the responsibility of the buyer.
• The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of Sutton Jane Baby Co.
• The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
• Any change of addresses are subjected to approval and orders that are shipped/completed are strictly non-editable.
• Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. We are not liable for the inaccuracy of address as provided by the buyer.

6) Damage and Issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right! We stand by the quality of our products and appreciate your business.

7) What if my item(s) are stolen, missing, or damaged once delivered?

• Jane Baby Co. is not responsible for lost, stolen or missing items. Please be sure the shipping address is secure and contact the carrier for any further help if needed.
• We encourage you to use Route Shipping Insurance at checkout to insure your package. If Route insurance is declined, Sutton Jane Baby Co. is not responsible for lost, stolen, or damaged shipments once they leave our facility.
• We do not work or call the carriers to make claims and claims will solely be handled through Route Shipping Insurance. If you opt out at checkout, you assume all responsibility.

8) Exceptions / non-returnable items

• All sale/ clearance items are FINAL sale
• All toys, pacifiers and teethers are FINAL sale
• We cannot accept returns on swimwear due to hygiene reasons
• Gift cards are FINAL sale
• Please get in touch if you have questions or concerns about your specific item at hello@suttonjanebabyco.com.